Last updated July 2026.
Overview
Book Melbourne Cabs (referred to as "we", "us" or "our") respects your privacy. This page explains what information we collect when you contact us by phone or through this website, how we use it, and who we might share it with. It applies to bookings made by phone and to enquiries sent through the contact form on this site.
What we collect
- Your name and phone number, so we can confirm a booking or call you back.
- Pickup and drop off addresses needed to arrange your trip.
- Your email address and any message you type in, if you use the contact form.
- Details relevant to invoicing, such as an NDIS, TAC or WorkSafe claim reference, if you ask us to provide an invoice for one of these purposes.
How we use it
- To arrange, confirm and carry out your booking.
- To contact you about a booking, including pickup times or changes.
- To respond to enquiries made through the contact form.
- To prepare an invoice or receipt when one is requested.
We do not use your contact details to send marketing messages unless you have asked us to.
How we store it
Booking and enquiry details are kept only as long as needed to provide the service, respond to your enquiry, or meet our own record keeping and tax obligations. We take reasonable steps to keep this information secure and limit access to people who need it to do their job.
Sharing your information
We do not sell your information to any third party. The only sharing that happens is what's needed to complete your trip, such as passing your pickup details to the driver assigned to your booking, or where we're required to disclose information by law.
Your rights
You can ask us what personal information we hold about you, ask us to correct it if it's wrong, or ask us to delete it where we're not required to keep it for legal or record keeping reasons. Get in touch using the details below and we'll respond as soon as we can.
Contact us about privacy
If you have a question about this policy or how your information has been handled, call us on 1300 143 497 or use the contact page.