FAQ

Common questions about booking with us

Can't find what you're after? Call us on 1300 143 497 and we will answer it directly.

How much will my fare cost?

Local trips are metered like a standard taxi. Airport transfers and long distance trips are quoted as a flat fare over the phone before you book, so you know the price before the driver arrives.

How do I pay?

Cash and card are both fine, including tap and pay in the car. If you need an invoice for work, insurance or NDIS purposes, just ask and we'll provide one.

How far in advance do I need to book?

For a local ride, a quick call usually gets a car to you within the hour. For airport transfers, early starts, a maxi cab or a baby seat, book the day before if you can, so we can plan around it properly.

Can I cancel or change a booking?

Yes, just call as early as you can. Plans change, and letting us know in good time means we can reassign the driver instead of them turning up to an empty street.

Do you provide baby seats?

We can, but only if you ask for one when you book. A standard taxi doesn't carry a child seat by default, so let us know your child's age when you call and we'll bring the right one, fitted before we arrive.

Are pets allowed?

Small pets in a secure carrier are generally fine, just mention it when you book so the driver knows and isn't caught off guard. For larger dogs, ask us first, it depends on the driver and vehicle available at the time.

How much luggage can I bring?

A standard sedan comfortably fits two to three suitcases. If you've got more than that, golf clubs, or sports gear, ask for a maxi cab when you book and we'll send a vehicle with the room to match.

How far does your service area extend?

We're based in Cranbourne East and cover the South East Melbourne corridor, including Cranbourne, Clyde, Berwick, Narre Warren, Officer, Pakenham, Endeavour Hills, Hampton Park, Dandenong and Frankston. Heading further out? Call us, we do long distance transfers across Victoria too.

Do you run around the clock?

Yes, our phones are answered day and night. Early flight or a late finish, call whenever you need a ride.

Can a support worker or family member book on my behalf?

Yes, anyone can call and arrange a booking for you, we just need the pickup address, time and a contact number for the person travelling.

Call 1300 143 497

Need a ride? We are one call away.

Airport runs, local trips or a long distance transfer, call now and we will have a cab on the way.

Call 1300 143 497